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Frequently Asked Questions

How do I order online from Southland?

Ordering from Southland's website is relatively easy and fast. Just follow the below steps

  1. Browse on the product range given on the above menu.
  2. Hover on the menu and click on the desired product category.
  3. Click on the "View Product" button of the desired item. Enter a quantity and click "Add To Cart" button.
  4. Your item is now added to your cart and you are given the option to proceed to checkout or continue shopping.
  5. First time users will be required to fill in a form and create a password. Complete the form and your order will be placed.

 

The next time you come back to our website to do another purchase, you can simply log in using your username and password and your details will be retrieved from our database.

I cannot find the item I want to buy on your website, but it is in your catalogue

Currently, 95% of Southland's product range are available on our website. While we continue to add new products, some items that are in our catalogue may get obsolete or discontinued, which could be the reason why you cannot find a certain product. You can use the search bar on the top right of this website to check for the availability of the product that you want. For any products that you cannot find online, you may reach our customer service at 1800 77 22 91.

What are the payment options available?

Southland ensures an easy and secure checkout. We accept major credit card like Visa and Mastercard as well as PayPal.

I have created my account before, but I have forgotten my password

Your password can be retrieved from our database. Simply click on the "Forgot my password" link and you will be redirected to our password retrieval page. Just enter your email address you used when you created the account. A password reset link will then be sent to your email.

How do I change my email address?

In order to change your email address, you will need to login using your old email address and change it by clicking on the 'Account Information' tab, tick on the "Change Email" option and enter your new email address then click save.

When can I receive my order?

We aim to ensure that you receive your order as quickly as possible. Depending on the availability of products in your order, we will endeavor to dispatch orders within 1 to 3 business days. Shipping times are estimated at between 1 and 10 business days depending on your location. For more details, read our Shipping & Returns page.

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